First franchisees complete virtual training program to launch locations in early 2021.
Stagecoach Performing Arts has used the time during the pandemic to bolster its online training programs, which are now comprehensive to the point of being a perfect alternative to the traditional training given to franchisees at head office in Woking.
In fact, in November 2020, the first cohort of new Stagecoach franchisees completed the brand-new virtual training program, with all three now preparing to launch their franchises, or take over existing territories, this month.
As part of the virtual training, each delegate completes assignments, watches videos, and engages with a comprehensive library of resources, modules, and quizzes. Even though training can’t be delivered face-to-face due to ongoing lockdowns in the U.K., this virtual set-up provides franchisees with a solid starting point.
“It’s been wonderful to see how well our new franchisees have been engaging with the digital platform,” said Andy Knights, chief operating officer. “Becoming familiar with a new business model can be a very overwhelming undertaking so, with the added consideration of digital learning, it’s been incredibly rewarding to see how our franchisees have adapted to this so-called new normal.”
Stagecoach endeavor to support franchisees no matter their background, whether they are opening a new territory or taking over from an existing franchisee. As such, the new online training portal includes modules on flexible home learning, understanding the culture of a brand, a guide to being successful, and any necessary COVID-19 alterations and considerations they would need to know.
“Our number one priority is to maintain the wellbeing of our network, so we will continue to develop this portal over the coming months in a bid to offer ongoing training to our franchisees from the safety and comfort of their own homes,” said Knights. “The feedback we’ve received so far has been very positive, and we’re over the moon to welcome these new faces.”
